From the Hallmark Channel press release: Angela Fox (Jennifer Beals) and her husband, Wayne (Rick Roberts), together with their children, Hannah (Rebecca Williams) and Toby (Gage Monroe), find themselves on December 23 without a tree, presents or Christmas spirit. Like too many modern families, they have grown apart, too busy with their individual lives and schedules to spend time together, even on the holidays. All of this is about to change when, due to elf error, Santa sets out on the night before Christmas Eve and crashes on the roof of the Fox home. Santa’s sleigh is disabled, his magic gift bag is missing, and even worse, he has amnesia!