Watch Commander Trevor Lance directed rescue operations when an explosion blasted through The Joinery in December 2010, the wrecked viaduct causing a tram to pile over the edge and into the Corner Shop and The Kabin. The emergency services were several minutes late arriving and the Commander explained to Dr Matt Carter that there was a major RTC (Road Traffic Collision) in the region which meant that resources were fully stretched. He then instructed one of the Police Officers to seal off the area as the raging fires and structural damage showed that it wasn’t safe for people. He then had to cope with the pleading residents who begged for help with the people known to be trapped inside No.13 and the Corner Shop. However he was incorrectly informed by Norris Cole that The Kabin was empty, n