Frank Nichols was a resident at Badgerbrook Nursing Home, where Cilla Battersby-Brown started work as a cleaner in August 2007. Straight away Frank had clocked Cilla as being a "gobby piece" which landed Cilla in bother with Liza Cramtree, the manager at the home. However, on one occasion when she found herself being hauled into the manager's office, Cilla found out that Frank was extremely wealthy and from then on, Cilla did her best to impress him - although they continued to spar.