Roy Carlin was a salesperson at Grimethorpe's TV shop in Victoria Street. Roy attended to Hilda and Stan Ogden when they went there to buy a colour television in 1971. The Ogdens had recently had a colour set repossessed but Hilda's appetite had been whetted and, hoping to find a more affordable set, she asked Roy for one which wouldn't "domineer" the room. She was dismayed to learn that they would need to pay three months rent in advance to hire one and asked Roy if they could take the television and see how it went with the furniture before putting rent money down. Roy sent them away while he checked with head office, whereupon he was informed that the Ogdens were on a credit blacklist, although he did not tell the Ogdens this, saying that they only gave television on approval to custome