Amaya Allison Heller (aka Maya) is the daughter of Collette and James Heller. She lived with her parents in New York City. However, her father had to leave after being called to duty. During this time there was a viral outbreak, resulting in infection and deaths. Blackwatch, a military organization had quarantined the city. A group of Infected are said to have barged into Heller's residence and killed her mother along with supposedly killing Amaya.