Matthew Grayshot was a humourless rep from clothing retailer Macnee's who had an appointment with Underworld in September 2013. Carla Connor was on business in Antwerp and had to leave Peter Barlow to deal with the matter. He felt out of his depth and asked for Michelle Connor's help but as he had previously undermined her in the office, she refused to do anything outside of "secretarial"-type duties.