In World of Warcraft, a ticket usually refers to an active Help Request to a GM for in-game support about a bug, issue or problem in-game. Most tickets do not get resolved right away, unless it is a major bug newly discovered or an obvious and traceable harassment event. Tickets are limited to a maximum of 500 characters. For complex issues requiring more than that, customers should email wowgm@blizzard.com for assistance. An "Open Ticket" is for an issue that has not been addressed or resolved. See Help Request for issues that GMs should consider valid requests.