About: ICT Support Technician (International School)   Sponge Permalink

An Entity of Type : owl:Thing, within Data Space : dbkwik.org associated with source dataset(s)

Title: ICT Support Technician * Knowledge of Microsoft Windows operating system and Microsoft Office suite. * Experience with hardware (computers and audio-visual (AV) equipment), printers, digital cameras, Video Projectors etc. * Basic knowledge of structured cabling, Linux, and Novell operating system. * Understanding of networked environments. * Able to communicate basic instructions and information in written and spoken English. * Able to understand and act on written and spoken requests and questions in English. * Comfortable working in multi-cultural environment with non-Portuguese speakers. * Comfortable working occasionally with children. * Two years technical support experience. * Able to work with individuals with a range of technological exp

AttributesValues
rdfs:label
  • ICT Support Technician (International School)
rdfs:comment
  • Title: ICT Support Technician * Knowledge of Microsoft Windows operating system and Microsoft Office suite. * Experience with hardware (computers and audio-visual (AV) equipment), printers, digital cameras, Video Projectors etc. * Basic knowledge of structured cabling, Linux, and Novell operating system. * Understanding of networked environments. * Able to communicate basic instructions and information in written and spoken English. * Able to understand and act on written and spoken requests and questions in English. * Comfortable working in multi-cultural environment with non-Portuguese speakers. * Comfortable working occasionally with children. * Two years technical support experience. * Able to work with individuals with a range of technological exp
dcterms:subject
abstract
  • Title: ICT Support Technician * Knowledge of Microsoft Windows operating system and Microsoft Office suite. * Experience with hardware (computers and audio-visual (AV) equipment), printers, digital cameras, Video Projectors etc. * Basic knowledge of structured cabling, Linux, and Novell operating system. * Understanding of networked environments. * Able to communicate basic instructions and information in written and spoken English. * Able to understand and act on written and spoken requests and questions in English. * Comfortable working in multi-cultural environment with non-Portuguese speakers. * Comfortable working occasionally with children. * Two years technical support experience. * Able to work with individuals with a range of technological expertise in a courteous and professional manner. * Able to remain calm and supportive with users in the midst of a technology "crisis". * Demonstrated ability to effectively communicate in a team environment. * Detail oriented, organized, self-motivated and punctual. * Able to work independently and handle multiple projects simultaneously and to prioritize tasks * Ability to react to change productively and handle other essential tasks as assigned. Reports to and is evaluated by ICT Support Manager * Support and maintain all end-user ICT and AV equipment at Graded * Assure accurate inventory of ICT equipment. * Assist with other areas of the Information and Communication Technology department as requested. * Triage, resolve, document and, if necessary, escalate ICT support requests to assure timely resolution and accurate record keeping. * Maintain Help Desk records and provide monthly reports of Help Desk activity and resolution. * Schedules daily work based on Help Desk requests and preventative maintenance needs. * Maintain an accurate inventory of computers and software in Help Desk. * Assure complete and accurate records of support and ICT inventory. * Provide initial on-site computer troubleshooting. * Provides AV equipment support. * Unpacks, configures, inventories, images, and installs new computer peripherals. * Installs and tests software updates as directed. * Maintains ICT Department storage areas securely and orderly. * Schedules and performs preventive maintenance on computer systems. * Maintains up-to-date documentation in assigned areas of responsibility. * Participate in end-user events, as appropriate, i.e. client training. * Other duties as assigned.
Alternative Linked Data Views: ODE     Raw Data in: CXML | CSV | RDF ( N-Triples N3/Turtle JSON XML ) | OData ( Atom JSON ) | Microdata ( JSON HTML) | JSON-LD    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3217, on Linux (x86_64-pc-linux-gnu), Standard Edition
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2012 OpenLink Software