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National Research Council, Computer Science and Telecommunications Board, Committee to Study the Impact of Information Technology on the Performance of Service Activities, Information Technology in the Service Society: A Twenty-First Century Lever (1994) (full-text).

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  • Information Technology in the Service Society
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  • National Research Council, Computer Science and Telecommunications Board, Committee to Study the Impact of Information Technology on the Performance of Service Activities, Information Technology in the Service Society: A Twenty-First Century Lever (1994) (full-text).
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abstract
  • National Research Council, Computer Science and Telecommunications Board, Committee to Study the Impact of Information Technology on the Performance of Service Activities, Information Technology in the Service Society: A Twenty-First Century Lever (1994) (full-text).
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