The unnamed Receptionist was on duty at Sun City in South Africa where a competition was being held to find the Sunshine Family of South Africa, booking in the contestants and other guests. Cilla Battersby had entered her "family" in an effort to win the $500,000 prize money and she gave them a luxury family suite on the seventeenth floor. She then failed to recognise failed television host Alfie Vlok despite his usage of the "don't you know who I am?" routine and booked him into a standard room, adding insult to injury by mispronouncing his surname as "Flop".