Rita is woken at 5.00am by The Kabin alarm going off. She calls the Police. Reg and Martin come to her aid but the intruders have left with cigarettes after smashing one of the windows. Martin gets stuck in a hospital lift with an elderly visitor, Mrs Oaks. She gets claustrophobic and collapses. He loosens her clothing and gives her mouth-to-mouth. When they are rescued she is rushed to Coronary Care. Mark Jackson listens to Tracy's tapes in her room. Andy starts at Bettabuy, on trolley patrol. Brendan Scott, as Area Manager, calls on Reg and tells him that he will be getting a graduate, Vanessa Morgan, to train in management. Tracy is furious when Ken sends Mark off after half an hour. Deirdre is annoyed that he has such a low opinion of Tracy and reminds him that he has no say in what go