The first time Amy saw her was when she appeared at the little girl's bedroom door at Graystark Hall Orphanage. She appeared through a hatch in the door, which later disappeared. Amy was startled by the woman and asked who she was, but the woman ignored her and said "No, I think she's just dreaming". When Amy entered, the room appeared to be empty, with no evidence of the woman or the hatch. (DW: Day of the Moon)