Like most places of business, the first person visitors meet is the receptionist. First time visitors to the ACADEMY are often taken aback by how normal and friendly the ACADEMY receptionist is. Frequent visitors may be a bit suprised by the high turnover rate of receptionists at the ACADEMY. Rarely do they get to meet the same woman twice. However, there is no turnover rate, Ms. Swanson has been the receptionist at the ACADEMY for a long time. The truth is she is a shapeshifter, and her form changes frequently.